Policies

It is our goal to provide all customers with the highest level of expertise, selection, and service possible. We will always do our very best to provide you with the instrument that is most suitable for your needs and desires.

All instruments shipped to the customer have a 48-hour approval period. Instruments may be returned in their original condition and packing for any reason within this 48-hour approval period.

Sorry, we cannot accept returns after this approval period.

Please call 608-513-1158 or Email in advance to let us know you are returning an instrument.

UPS is our preferred shipper. Please let us know if you are using another shipper. Please forward a tracking number when the returned item is shipped. Customers are responsible for ALL shipping charges.

Please note that our approval period does not apply to in store sales.

ANY ORDER cancelled after the guitar has been packed and processed is subject to a 3% Restocking Fee.

Pricing

All of the instruments on our website are automatically discounted the maximum amount allowed by the builder (usually 20-25%). Quite simply we offer you our "best" price up front without the begging, haggling and negotiation process that most stores require. It is our intent to give every customer the best price always. We feel this builds trust and allows the customer to concentrate on the most important issue at hand...finding the right instrument.

Please keep in mind that every instrument in our stock is unique and one-of-a-kind. Most of the builders we represent have build times of 6 months to 3 years and are using woods available in limited supply.

Shipping

Insured shipping via UPS anywhere in the continental US for $80. Air shipping via DHL available by request.

Most orders will be shipped within 24 hours. We have over 35 years packing experience, so your new guitar WILL arrive safely. Tracking numbers will always be provided.

All guitars are set up when they arrive at Paramount, and again when they leave. All guitars are tuned down one-half step for shipping. This preserves the stability of the set up, while relieving pressure on the neck for the guitar's journey to you. The headstock is then secured with bubble pack inside the case. All guitars are put in a 4 mil bag to stabilize the humidity, and double boxed. Shipments are fully insured by our private insurance carrier.

All packages are shipped Signature Required.

Trades

Trades are always welcome. Please call to discuss the instrument(s) you wish to trade, and we will do our best to place a trade value on each instrument in advance. We will then ask you to ship the instrument(s) to us to view up close and call you back within 24 hours to confirm a trade value. The customer is reponsible for all shipping charges for potential trade items. Once a trade value has been assigned to your instrument and accepted, our 48 hour approval can be applied as store credit only.

Please note: Fast turnover is an important component of our business. Once your trade item has arrived and a value is confirmed and accepted, your instrument will be put into our stock and offered for sale.

Consignments

We are always happy to sell your instrument(s) on consignment. Please call to discuss the details and valuation of your instrument. We charge a 20% consignment fee for all instruments over $2000, and 25% for instruments under $2000. There are NO fees charged for instruments not sold. The consignor is responsible for all shipping charges.

Custom Orders

Custom orders are welcome! The specs of each custom-ordered instrument will be reviewed in detail by the customer and Paramount Guitars, before an order is placed. A 50% deposit is required in advance for all custom orders. There is no approval period for custom-ordered instruments. All shipping charges and import duties are the responsibility of the customer.

Layaway

We will hold any instrument for 30 days with a non-refundable deposit of 20% of the purchase price. Please note that our 48-hour approval period does not apply to layaway items.